Refund Policy
Perishable Goods: As most bakery products are perishable, Mary Jane’s Bakery Co. likely doesn’t accept returns on items like cakes, breads, and pastries once purchased.
Non-Perishable Items: Non-perishable goods, such as merchandise or packaging, might be eligible for a refund, provided they are in their original condition and packaging.
Defective or Damaged Products: If you receive an incorrect, damaged, or defective product, Mary Jane’s Bakery Co. will typically offer a replacement or refund, as long as the issue is reported within a specific time frame (usually 24-48 hours).
Return Policy
Perishable Items: Due to health and safety regulations, returns on perishable goods are usually not accepted unless there was a clear mistake on the bakery’s part (e.g., wrong order, defective product).
Non-Perishable Items: Non-perishable items may be returnable within a set number of days (e.g., 7-30 days) if unopened and in original condition. Shipping costs for returning items are often the responsibility of the customer.
Order Cancellations
Custom Orders: Orders for custom cakes or baked goods may have a non-refundable deposit. Cancellations must usually be made several days in advance (e.g., 48 hours before the scheduled pickup or delivery) to be eligible for a partial or full refund.
Standard Orders: Cancellations for standard items may be allowed within a certain time period after the order is placed.
How to Request a Refund or Return
Contacting Customer Support: Customers will likely need to contact the bakery via email, phone, or an online form to report any issues and initiate the refund or return process.
Proof of Purchase: A receipt or order confirmation is generally required to process any refunds or returns.For the most accurate and detailed refund and return policy, it’s best to refer directly to Mary Jane’s Bakery Co. website or customer service team.